Faq Section

BusSewa is Nepal’s leading online bus ticket booking platform that lets you search bus routes, compare operators, choose your seat, pay securely online, and manage your bookings—all in one place.

A): It is Optional. But we recommend to register to get access to travel history and offers.

A): No, the buses are owned by the Bus Operators.

BusSewa supports multiple secure payment methods, including:

• eSewa
• Khalti
• connectIPS
• NepalPay QR
• MyPay
• UPI
• WeChat Pay
• Visa
• MasterCard

All online payments are processed securely.

A): After the payment is approved, the passenger receives their booked PNR No (Passenger Number Record) via email or SMS.

A): When reserving or purchasing, you must submit your name, address, email address, and mobile number.

Sure you can. Please contact our call center and our executive will send you the mTicket on your desired number.

An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators. This SMS has PNR number along with other ticket related information. It can be used to board the bus. Please note that all operators accept mTickets.

You can reach our customer service team via phone 015970798, email info@bussewa.com, or through the live chat feature on our website. We are available from 5:00 AM to 10:300 PM/ 7 days a week to assist with any inquiries or issues.

BusSewa offers a variety of popular tour packages across Nepal, including Pokhara, Chitwan National Park, Lumbini, Mustang, Rara Lake, Langtang, Annapurna Base Camp, Everest Base Camp, Ilam, Janakpur, Bandipur, Gosaikunda, and Muktinath. Packages are available for solo travelers, couples, families, and groups.

The cost of a Nepal tour package depends on the destination, trip duration, accommodation, transportation, and included services. Budget-friendly packages are available, as well as premium packages with additional amenities. Visit BusSewa to explore the latest tour package prices.

BusSewa offers tour packages to many of Nepal's top destinations, including:

• Pokhara
• Chitwan National Park
• Lumbini
• Mustang
• Muktinath
• Rara Lake
• Langtang
• Annapurna Base Camp (ABC)
• Everest Base Camp (EBC)
• Ilam
• Bandipur
• Janakpur
• Gosaikunda
• Bardiya National Park
• Koshi Tappu Wildlife Reserve

New destinations may be added throughout the year.

Yes. BusSewa offers customizable tour packages based on your travel preferences. You can request changes to destinations, travel dates, hotel categories, transportation, sightseeing activities, and trip duration, subject to availability.

Yes. Most BusSewa tour packages include hotel accommodation. Depending on the package, you can choose from budget, standard, deluxe, or luxury hotels. Hotel details are clearly mentioned before booking.

Booking a tour package with BusSewa is simple:

1. Visit the BusSewa website or mobile app.
2. Browse available tour packages.
3. Select your preferred destination and travel dates.
4. Review the itinerary and package inclusions.
5. Complete the online booking and payment.
6. Receive your booking confirmation via email or SMS.

You can pay using different secure options, including eSewa, Khalti, connectIPS, Nepal Pay QR, My Pay, IME Pay, Prabhu Pay, WeChat Pay, and credit or debit cards like Visa and MasterCard. All payments are safe and secure.

Yes. Tour package cancellations are allowed according to the cancellation policy of the selected package or travel partner. Cancellation charges and refund eligibility may vary depending on the booking terms.

Yes. BusSewa offers tour packages suitable for solo travelers, couples, families, student groups, corporate teams, and larger travel groups. Solo travelers can choose from sightseeing tours, adventure trips, trekking packages, and cultural experiences across Nepal.

Booking a flight ticket with BusSewa is simple. Search for your destination, select your preferred flight, enter passenger details, complete the secure online payment, and receive your e-ticket instantly via email or SMS.

BusSewa allows you to book flights with leading domestic (Shree airlines, Yeti Airlines, Buddha Airlines) and international airlines. Available airlines may vary depending on your selected route and travel date.

Yes. BusSewa lets you compare fares, airlines, flight schedules, and travel durations, helping you choose the best flight based on your budget and preferences.

Yes. BusSewa offers international flight bookings to various destinations. You can compare airlines, fares, and schedules to find the most suitable flight.

For domestic flights, passengers generally need a valid government-issued photo ID. For international flights, a valid passport, visa (if required), and other travel documents may be necessary depending on the destination.

Book your tickets in advance, compare available airlines, travel on flexible dates, and check BusSewa regularly for promotional offers and discounted fares.

Seat selection depends on the airline and fare type. If available, you can choose your preferred seat during or after the booking process.

If your flight is delayed or canceled, follow the airline's instructions regarding rebooking, refunds, or compensation. BusSewa's customer support can also assist you with your booking.

Yes. BusSewa allows you to book flight tickets for multiple passengers in a single transaction, making it convenient for families, groups, and business travelers.

BusSewa accepts multiple secure payment methods, including debit cards, credit cards, eSewa, Khalti, mobile banking, internet banking, and other supported digital payment options available during checkout.

Yes. BusSewa provides refunds for eligible cancellations made at least 14 hours before the scheduled departure, unless the bus operator has a different cancellation policy.

The cancellation charges are:

• More than 48 hours before departure: No cancellation fee.
• 24–48 hours before departure: 25% cancellation fee.
• 14–24 hours before departure: 50% cancellation fee.
• Less than 14 hours before departure: Refunds are generally not available.

These policies may vary if the bus operator has its own cancellation policy.

No. Charges deducted by payment gateways such as eSewa, Khalti, VISA, MasterCard, and other payment providers are non-refundable, even if your ticket is eligible for a refund.

Refund processing time depends on the payment method and financial institution. Once your cancellation is approved, the refund is processed according to the payment provider's timeline.

Yes. If the bus is rescheduled due to weather, road conditions, strikes, or other unavoidable circumstances, you may cancel your ticket and receive a full refund excluding payment gateway charges.

If the bus operator cancels the service due to technical issues, bad weather, strikes, or other unavoidable events, BusSewa will notify you and may offer an alternative travel option. Standard cancellation policies may not apply in these situations.

No. If you miss the bus because you arrive late at the boarding point or misread the departure time (AM/PM), you are generally not eligible for a refund.

Your refund amount may be lower because:

• Cancellation charges have been deducted according to the policy.
• Payment gateway fees (eSewa, Khalti, VISA, MasterCard, etc.) are non-refundable.
• The bus operator may have a separate cancellation policy.

If you experience any payment failure, refund delay, or transaction issue, please contact BusSewa Customer Support with your booking details for assistance.